My hair is short and fine so maybe I should have known better and just gone to my normal stylist. Blo is fine. The stylist attempting to do my hair was sweet but it was a little obvious she didn't know what she was doing. She attempted to ask a more senior stylist how to do my hair and it just didn't work out. They put more product in which made it worse. I said I wasn't happy and would fix it at home myself. They offered to comp the appointment and I agreed. To be fair I saw some other women whose hair looked great, and some who looked worse then mine.