I just moved to Phoenix a couple of months ago and was in need of a new salon. I asked around at work for recommendations, but I didn't want to believe that a great cut and highlights could be found only in Scottsdale and/or at a big, expensive salon/spa. So instead I consulted Yelp and decided to give The Root a try. It did not disappoint!
Here's why The Root gets 5 stars:
* Easy to schedule (and reschedule...twice) - my calls were returned promptly and the people I spoke with were friendly and accommodating. Emily B. even agreed to double-book just so I could get in on the day I needed.
* Stylish / modern salon and staff...but not snobby and overwhelming
* Emily B. is enthusiastic about her clients and her work - she immediately put me at ease as we talked through what I wanted, and she said "You're in the right chair!" She "loves to foil" and sees her finished product as a "work of art". She also has an overall refreshing, positive attitude.
* Emily B. is highly skilled, professional, and thorough - she explained what she was doing, why she was using specific techniques, and what does/doesn't work for my hair type.
* Price is very reasonable
In the end, Emily B. did an awesome job and I got exactly what I wanted in the cut/highlights! And the location and price is a huge bonus!