I have boarded my dog in the luxury suite twice now and seems like this place makes my dog feel at ease which is great. There is always a wait to board her or pick her up but so far the price is reasonable and haven't had a problem with this place. The first time I boarded her she got her shots done so I didn't have to stress her out to bring her back. The only thing I would want fixed is the long waiting period to check her in or pick her up.