Totally just made a believer out of me. Woke up this morning with a flat, which naturally put me in the world's worst mood all day. Schedule an appt online (very nifty feature by the way,) only to arrive here hours later, still in the world's worst mood. What can I say, when I get there it can be tough to pull me out. Until my first experience at this Discount Tire that is...
Place is running like a well-oiled machine. Tons of employees, everybody hustling, not a soul standing around, efficiency at its finest. I have a roofing nail in my tire which I yelled at my bf about for an hour this AM as he lives in Cave Creek and my argument was that no one in Phoenix (where i live) can afford new roofs, so this obviously happened in his neck of the woods and was therefore his fault. Great argument, I know.
Anyhow, patch job totally complete (at 5pm on a Friday nonetheless) in 35 freakin' minutes! And get this, they call my name to tell me my car is ready to go, I go to pull out my wallet, and the lovely man says "NO CHARGE." Are you freakin' kidding me?! No charge?! Is it because I'm a girl? Not likely, I look about as good as I felt when I walked in there. Is it because of my charm? Certainly not. Remember the whole "World's worst mood" sentiment from earlier? Sadly the lovely employees were not spared. Is it because I scheduled an appt online? I doubt it because that's just stupid. I asked repeatedly why there was a total of $0.00 on my receipt, and all they kept saying to me was "Just come back and see us again." What a novel freakin' idea. Repair my flat for free on some tires I definitely didn't buy there, and hope that leaves a good enough taste in my mouth to purchase tires there next time I need them. You know what? It totally did. Bravo Discount Tire! Most pain-free car fixing experience of my 11 years of driving.