Where do I begin... I bought a Groupon for this salon, excited to try a new place close to my home.
1. First appointment was cancelled on me. I showed up to my appointment and was turned away at the door by a group of staff members that just appeared to be "hanging out" in the salon. Staff blamed another staff member for not calling to reschedule my appointment.
2. When I did finally get the appointment rescheduled, I was happy with the service performed by my esthetician. However, was not satisfied with the cleanliness of the salon, or behavior of the staff. The salon is tiny and feels cramped. Not relaxing at all. My esthetician talked openly to another staff member in the salon and I about how the owner was "cheap" and would not supply the salon with the "good" wax that was used on me. She reported that she had to use her personal bought supply on me vs. what the owner would supply for the salon.
3. Fraudulent charges were placed on my debit card, which was stored in their billing system. I had used my debit card to provide them with a $15 tip after my first visit on August, 21st. On September 7th, two separate charges of $5 each were placed on my card for no reason. I received email notifications of these charges from their billing system, so this is when I first noticed. I emailed the company, All Hands On Deck, the same day asking for an explanation as the charges were still in a "pending" status in my bank account. They replied... "An issue with our billing system they have worked it out.
We apologize for the inconvenience and appreciate your patience as we work out the issue. Nothing will be drafted and we have already issued a 20% Discount on a future service for the inconvenience to all customers.
Our image and customer appreciation is taken very seriously and we thank you for your patience as we work out the kinks.
We apologize for your prior visit but will continue to work to improve our service. " The charges, however, DID go through fully (despite their email saying NOTHING would be drafted), and I now have to work with my bank to dispute the charges.
4. Being a forgiving person, and being that I had a second appointment already scheduled for Tuesday, September 18th, I figured I would talk with the salon about these issues upon my next appointment. However, I received a voice mail a couple of days ago asking if they can reschedule me once again. This is what put the nail in the coffin. I will not be returning to this salon. My experience with their unprofessional behavior, lack of follow through/ability to keep appointments, as well as pure lack of skills it takes to run a business tell me to stay away.
You should stay away as well!
The only "Good" thing about this story is that I expressed my displeasure to Groupon and they happily credited my account with the $85 I had spent.