Trying to determine a rating for Phoenix Restaurant truly tore me apart. On my first visit with family, I ordered their Hainanese Chicken Rice for dinner (as did the seniors with me). The food itself was good. The rice was flavourful without being overly salty, and their serving of chicken was generous compared to most other joints.
Despite this, the waitress' attitude was outright disgusting. Their large serving of chicken meant my grandmother and great aunt could not finish their plates, and needed to pack the leftovers to go. First, our request for a takeout box was met with visible displeasure. When we politely asked for a bit of the chicken dipping sauce to go (it is a basic component of Hainanese chicken, after all), our waitress turned around and asked her boss whether we've "already asked for other things" - as if we were there to mooch off... Was one styrofoam box too much to ask for?!?
Hainanese chicken rice that is well made can be difficult to come by, and Phoenix Restaurant offers just that. The service was an absolute deal breaker, however. It will take a long while for me to give Phoenix Restaurant its second chance.