My husband and I bought a plum tree and rose bush this past weekend and spent over an hour picking them out. We paid for them and set them up for will call so our landscaper could come with me to pick up in his truck. We showed up the following Monday and first they couldn't find the paper work then they couldn't find the plants. One of the sales people told me to go find my plants with him since no one knew where they were. We found them outside in full sun dry as a bone. He then told me to go ahead and take them with no offer to help or water them before we left. The process took a half hour and the attitude was so what. They also never gave me my copy of the receipt back. Plant world may be slightly more costly but the service is 100% better and they treat customers with respect. My landscaper told me that he has had problems picking up plants before at star. They lost a customer.