2016 review:
I'm really disappointed. Having worked in customer service for many years I was pleased recently when I started to get improved service at this location. But I witnessed people being turned away at the door being told they were closed at 9:45 when the store says it is open till 10. This sort of thing would never ever happen at the businesses I have worked for over the years and I can recount the hundreds of times that we have let people in the door past closing. So when I see people being turned away it really shakes me to the core. I move them down one star again for the bad service experience.
The food continues to be delicious but they need to honor their store hours.
2011 review:
We received an apology from Noodles and Company in regard to our concerns with the service here. I received the response the day after I sent it off on a Sunday no less. How is that for customer service? Great job. We will now look for an improvement in their service. I have upped them one star for their speedy response to our concerns.
Noodles also does a great job with their webpage and special offers. Just take a look at their page sometime. To us they are ahead of the game when it comes to being internet savvy.
Anyway, in our opinion it is a great restaurant in contrast to similar venues and look forward to it to being even better in the future.