I booked my son's 5th birthday party about 1 month or two in advanced just to have everything set. Everything came out perfect!
The staff was extremely friendly with the exception of two young ladies in the front, wouldn't kill them to crack a smile and have better customer service skills, they looked miserable.
My children had a blast and so did the rest of the children. Price wise, it is cheaper to have a birthday party here than a backyard birthday party and it is better for smaller children because they like running around. Overall for 20 children I paid a little less than $500. It's affordable and fun.
We might be back next year, depending on what my son decides but BounceU did not disappoint, everything came out as expected, next time around I'll make sure to get extra bounce time because it did seem kind of short, I will also make sure all the children get their bounce pass in the goodie bags, there were a few that did not have any and I failed to realize that until we had gotten home, other than that, no complains.