I've had their service for several years but in the last year, it's become nothing but trouble, equipment snafus, long wait times and general frustration. Hours spent on hold with no satisfactory outcomes
Customer Service is extremely degraded. Most CS reps haven't a clue. I've received incorrect info several times. Long hold times result in "Someone will have to call you back." They regularly miss service appointments without so much as a phone call or an apology.
And, yes, they do sneak in a punishing five-year contract.
I'm sadly only two years into it. Buyer beware -- Guardian is not what they used to be. Look elsewhere for your home security needs.