I went in to start up a new checking account last week and sat with Josie R. She was amazing! She made an effort to really find out my financial situation so that she could recommend the best products for me and then thoroughly explained everything. I'm a pain in the butt with the amount of questions I ask ,but she was patient extremely patient and answered everything. I'm switching from a much larger bank and was a bit nervous as I've only used them for 8 years, but she made me feel quite a bit better.