I have been riding RTA on and off since I was in kindergarten. I have ridden the bus, the rapid, and the trolleys downtown. Most of the time, they are on time. I can rely on the bus each day on my way to work. The bus is very bumpy, noisy, and sometimes smelly, but it works and is usually the shortest route to my work. The train takes longer because I have to drive to get to it. The trains offer a smoother ride, more room, more comfort, but are much more prone to break downs than the bus due to their age. The trains were built in the mid 1970's! They require ongoing maintenance and really need to be replaced. But trains are expensive, so no new trains!
The bus is warm and the drivers have been friendly to me. I just wish I could get an express bus to downtown. I'll keep riding because my company pays for my bus fare.