I go for the cheap eye exams (glasses and contacts). Dr. Ken has been in the office since I started visiting a little more than 4years ago now.
The staff is stable and responsive enough.
The frames are nothing I prefer but they stepped up and offered more name brand/designer frames. But contacts and contact exams are good enough to beat Sam's wholesale prices so I remain loyal.
Never a long wait. Exam day (I'm never brought right back) but in under 3minutes - I'm going back. Upon pick up: fitting never takes long. Cleaning is always done with professional courtesies. Check out in the eyewear dept with no addt'l waiting or lines.