We placed an online order for pickup. We always do this and never have a problem. We get there at 9:30 and they are supposed to close at 10. They were already putting all of the food away. They didn't have the order ready and they didn't even realize the order was placed. They hadn't pulled the ticket off to start the order. After all of that they had no chips either. I understand that we placed an order close to closing but there was no one there when we pulled up and they had plenty of time to make it.