I went to this bike store on a recommendation and I'm glad that I did. I dealt with JP who was fantastic, completely went above and beyond for me and didn't try to upsell me on anything! I'm a bit of an easy target when it comes to stores getting me to think I need something (hence why my husband generally has to be there to either bargain with them or convince me I don't need it, lol). I was looking for cycling shoes and since JP was busy, another salesperson helped me at first. She first showed me a pair of cycling shoes that were $330. I definitely did not want to spend that much. I won't be winning any triathlons in the near future (or ever) so I really don't need the newest and best shoes. The next pair she showed me were on sale for $250 - still too much and they were uncomfortable and hideous. She was so insistent that even just flat out saying no didn't work. I finally said they were not comfortable so she would drop it. Finally she got that I didn't want to spend that much and I was able to walk away with a great pair of tri shoes for a great price!
When I was buying the water bottles and holders for my bike, again she tried to upsell me with the best bottles, etc. I thought she knew by this point that I wasn't looking to spend a fortune. Anyways, I got great cages and bottles for a good price -exactly what I needed. The only reason I gave this a four star is because I was there slightly beyond closing time while JP worked on my bike (literally 10 minutes) and she was so quick and rushed during the cash out, basically trying to shove me out the door. I understand that they were closed but there were still customers there and no one else was rushing. I thought maybe she had somewhere to go, but after I loaded my bike in the car, she was just standing outside smoking. Not the best customer service on her end.
Regardless, I will undoubtedly return for my cycling needs.