Pilot is located in the Great Hall in Union Station where I pass every morning getting off the GO. Before I tried Pilot's coffee and their specialty drinks, I thought it was too pricey for just a cup of joe so I stuck with my McDonald's coffee. I decided to treat myself to one of their flat whites ($3.50) and now I can't go back. It was worth every dollar and I am sorry I compared Pilot to McDonald's. I am happy to pay a premium for Pilot coffee.
For the flat white, great steamed milk to espresso ratio, smooth, and not overpowering in coffee taste. I can go without adding in any sugar. Best of all, it doesn't leave a sour acidic aftertaste (like Starbucks). Their brewed coffee and americano are also quite good.
Note, there is no seating. It's a standalone booth in the station. There is sometimes a line in the morning during rush hour but they have a system down. Staff is friendly and it's an open space so you could watch them do their barista magic while you wait for your drink.