Overall: I am impressed with their hookah quality, pricing and facilities. A few hiccups with service which makes this a tough 5-star rating for me to give. I think it's more of a 4.5...but I don't feel they deserve to be down-rated for slight issues.
When I am not smoking at home (or getting the occasional bowl at a bar)...this is spot that has become MY spot. And really, from what I have seen, this is the new best spot in this city (and not too far off from THE best spot I have ever been to).
Product: Well...it's Starbuzz hookah....so that's what you should expect. But aside from assortment of flavors and good quality, they are also fantastic at making bowls and mixing flavors. There's really not much more that I can say, those who smoke know what good hookah is like.
Food: They do offer food. However, I have yet to try it so I cannot comment on it.
Pricing: They are slightly on the higher end of bowl pricing. But keeping it real: I am completely fine spending a few more bucks per bowl to ensure quality when I am actually going out to smoke. However, they do have an all-you-smoke-night (I forgot which night it was since I always miss it) but it's well worth the price from what I hear.
Facilities: They have comfortable seating and plenty of it. Also, there is plenty of table space at each seat should you want to play cards. Also, they tend to have an XBOX360 hooked up on one of their big screens.
Service: I have never had an issue with their service. The servers are super friendly and when they're making/maintaining the bowls....they are awesome about keeping on top of your coals, your drinks and more. I think some of their other staff can be a bit more personable. Also, as you see in many hookah spots, staff tends to have friends over to smoke with them....so if they're chilling with their friends....it gets harder to get good service.