I'm actually pretty surprised by their yelp star rating... I've gone here a few times since moving to Maricopa and I always seem to work with Todd who's always friendly and helpful. These guys seem honest and priced similarly among their competitors. One thing they've always done for me is take me outside and show me exactly what the issue is. I like this, it proves to me that I'm not being swindled. They also let me know what is needed immediately and what I can get away with waiting on. Although, I have had a couple snafu's; they gave me back my car with a blown tire but they righted this by replacing the tire. On another occasion they put on bad shocks but again I called about the issue and they replaced them free of charge. Additionally, they always allow me to borrow their Jeep free of charge while my vehicle is being repaired.
Recently I was there for an oil change and they let me know my engine mounts were bad and this was a costly fix. However, after the new ones were put on I couldn't believe how quiet and smooth my 2008 Mazda 6 was running! It was so quiet that I wasn't sure it started when I turned the key. Seriously, I didn't realize how loud and how much my engine and transmission were vibrating and moving around while I was driving until they put new mounts on. The vehicle feels like it did when it was new.
So far, so good for me with this location but it's sad to read my fellow yelpers having such difficulties. Due to the couple issues I've had I'll leave it at 3 stars until I see a little more improvement with getting my car back right the first time. Plus it'd be nice to see some better prices to really out beat their competition.