Normally, people do not bother reading the reviews for a franchise shop as they expect a consistent level of service among them.
But, Tilted Kilt in Esplanade made me believe that this is not correct.
BE PREPARED TO WAIT FOR AT LEAST ONE HOUR FOR YOUR FOOD:
We went there on a Friday for lunch where there were only 8-10 people siting around with a drink. We ordered the drink and 2 immediately ordered the food as well. 40 minutes later, I asked the waitress about the food and she said our food is ready and just about to be served. 15 minutes later, I asked her again and she said sorry we have only one chef and he is working hard to catch up with the orders. 10 Minutes later, I asked for the bill and guess what, instead of offering us a drink on the house or free food, they said OK here is your bill.
I WILL NEVER EVER GO TO THIS PLACE AGAIN.
Too bad I did not read the reviews before going to this place as it appears that this is their consistent practice.