So my wife daughter and son went to Firebirds with moderate expectations. It was about 2pm when we arrived. The hostess was on the phone and with a smile puts one finger in the air and puts her head back down. A manager comes behind her (she makes sure not to make eye contact with any of us) then turns around. Three other serves (who had nothing in their hands) walked right passed us. I said to myself "Hmmm... I hope the food isn't as bad as the hospitality." After standing and staring at the hostess for about six more minutes...we were seated.
Our server...forget her name...was genuine in her service. That's about all I can say. She forgot our Caesar salad (which is pretty bland) but the croûtons are ok. I ordered the Aspen Sirloin mid-rare. Texture reminded me of those stretchy hands n feet you used to get out of those little quarter machines back in the day and it tasted nothing like beef...straight salt. So I reordered the Filet Mignon. Now...I understand that it was on the fly...but there's no reason the center of the filet should be under 75degrees. NONE. The center was cold...I mean COLD. By this point I'm starved and just ask for two minutes on each side. So the manager (yes the same from earlier) drops off my plate and it's clearly obvious she hates her job and shouldn't be there...especially in a management capacity. So after getting my medium steak back...it was wrapped with a nasty, slimy attempt at bacon. I'd give the steak itself (everything else aside) a 4.5.
I ask for a glass of malbec and the waitress looks at me with this perplexed look and goes..."Ummm...what's that?". LMFAO!!! I'm sorry you're in steakhouse and the waiter doesn't know a red wine when she hears it????
So after its all said and done my bill is presented. No GC, no taking care of my daughters plate, glass of wine...nothing. I'm NOT a moocher! By Any means. But being in the industry...I KNOW I WOULD NEVER EVER place an untouched bill in front of my guests who had the experience I had. Even if offered, I would have probably turned it down...but it's the principle. Show that you value your guests...they don't.
Pitiful management going on there. Nothing special about the place.
If you love commercial food, and don't really care about wasting your dollar...then this place is perfect for you. OH..in there defense the Salmon my wife ordered was pretty darn good and the sauce was well made. Hence the 2nd star. Had it not been for that, and like I said our genuine server (whom I left $20 on an $84 lunch)...I would take away a couple stars. NEVER going back.