You set up your appointment. Great and easy. You show up ten minutes before to be on the safe side. Our appointment was at 420. After ten minutes we were called to go over insurance info. The doctor called us by 530. Spent not even five minutes with the doctor, They will then tell you to select your glasses and tell you your insurance price range. Then after selecting your glasses you then wait for someone to check to make sure the lenses will fit you correctly....all and all it's just like buying a car. Whole price takes four to five hours. Make sure you bring yourself snacks