It wasn't my first time here but I had an interesting experience on my last visit which I thought I would share. A server dropped a glass cup onto the floor which shattered and one of the pieces flew under the table and cut my ankle. It was a small cut but still hurt and bled nonetheless, so I asked for a bandaid. Multiple staff came to apologize and said I could come back if my cut required further treatment. They gave us 20% off our bill. Obviously it wasn't a happy experience but to be honest for an Asian place I thought they handled it pretty well.
Onto the food... their menu is very extensive as they have separate drinks and dessert menus. Their specialty is the hotpot for one, which is offered in a variety of spicy or non-spicy flavours. Their menu has a heavy Taiwanese influence, with a lot of noodle and rice dishes and also bubble tea and grass jelly desserts. Overall their quality of food and drinks are good, and there is something for everyone. There always seems to be a long wait for a table regardless of how late you come, so I wouldn't come here if I was starving. I give this place 4 stars if I ignore the glass incident, which was unpleasant but hopefully just an isolated incident.