I recently took 6 shirts into the Oxford cleaners at Riggs and McQueen and watched the counter person count my shirts and write down 6 on the pickup ticket. When I picked them up a few days later there were only 5. The person behind the counter said that their must have been a miscount when I brought them in and that there had to have only been 5 to begin with. After a few minutes to get over my shock and disbelief at what she said I told her I had the pickup ticket which said 6. She again said that there must have been a miscount and that they "don't lose shirts". Unbelievably the store copy of the pickup ticket had the 6 crossed out and 5 written in its place. When I pointed that out she repeated her miscount line and that they "don't lose shirts". I left and told her to have her manager call me the next day. After waiting for a call which never came I called the manager. She hadn't heard about my problem, no surprise, and after listening to my description of the shirt she said she had it at the store. It had never been logged in. So while they didn't lose my shirt, they certainly had no idea who it belonged to.
If the counter person had handled this more professionally, had said that she was sorry it was missing and would check into it, I would have waited, they would have found the shirt and all would have been well. But because they chose to cover up their mistake and say I only brought in 5 shirts and because of the unprofessional responses by the counter person, I will be finding another dry cleaner. I won't do business with a company that doesn't treat their customers ethically and with respect.