If there were a way to give negative stars for this absolutely dysfunctional mess of a company, I would--one star is truly to good of a rating! As I write this review, I am sitting and waiting for the technician from this sorry excuse for a repair company. This is the 4th scheduled trip for a simple ice-maker repair, and I was scheduled between 8am and 12pm. The technician calls me at 11:55 and says "I am going to be another hour to hour and a half--should I still come"?
The story started when my ice-maker failed and the warranty company sent A and E. I scheduled half day off work, and the tech came out with the part. It took him longer than expected, and he seemed to be "modifying" the new part to make it fit. Within a week of him installing the ice-maker it started leaking and filling my freezer with water. I scheduled another appointment and the same tech called on his way and informed me that I would have to pay for this call since his record did not indicate a warranty. When I refreshed his memory on why he was coming, and mentioned that he put in the failing ice-maker, he began to be borderline rude, and he said he was not coming unless i pay for the call in advance. Again this was at almost noon after waiting 4 hours. Needless to say I told him to enjoy his lunch now that he is back on schedule after being unwilling to come to my house and call his company to straighten this out. i schedule a third call and request another technician, and he shows up and informs me that the ice-maker that the first tech installed was the incorrect part, and, that i will have to schedule yet another appt after a new part is shipped to me. That brings us to today where I am again waiting on another late A and E technician.
The customer service is worthless, and i believe possibly foreign, since it is not easy to understand what they are saying. Unfortunately, they probably do all warranty work and the poor consumer does not have a say in who will be doing the repair. If you ever do have an opportunity to choose, DO NOT EVER use this incompetent company--you will regret it if you do.