I purchased a pair of Sun Glasses from Mont Blanc in South Africa. When putting them on the lens popped out a few weeks later. I went to the Scottsdale Fashion Square mall store to get them fixed. They didn't have the parts to fix them at the store and I was leaving for Vegas later that day. To my surprise they replaced my Montevideo glasses on the spot and offered a very upscale service... Thank you to Ryan and Heather for making my first buying experience with this organization a good one!