When you check in on the website the wait times are never accurate. I had an appointment scheduled and when I got there the front desk said that it was "just the time I needed to be there by and not the time I would be seen" and that the wait was over 2 hours long for me! The lady was so rude and condescending. If I was wanting to wait forever with my sick 8 week old and puke violently in their waiting room I would have just showed up and not wasted my time on their online check in.