I've waited for a while to write this review of Advanced Pro so I could make sure I could give a fair, accurate, and complete assessment of their work. It has been about 8 months since the completion of work and we have had enough time to see if there were going to be any issues from the work they did.
This is a completely owner pay with no insurance involvement.
I found a leak stemming from the shower in our master bathroom. The paint on the wall was in the beginning stages of sagging. At the time, I had a different plumber who recommended a contractor they used. I went to Angie's List and was not at all happy with what I found, so began going thru Angie's and Yelp, and found Advanced Pro.
They were quick to get out to the house and were able to diagnose and find the leak. It turns out the grout in my stand alone shower had gotten old and pieces had fallen out and allowed water into the wall.
As Advanced Pro's main source of residential business is insurance work, we discussed at length filing a claim. They told me that my insurance probably would not cover the loss because it was a slow leak caused by a wear and tear item that could have been prevented had I re-sealed or re-grouted my shower. In other words, I should have maintained my shower better.
I called my insurance and discussed it with them just to see what they said. Basically, the guys at Advanced Pro were 100% correct.
So, I hired A.P. to begin the repairs after some further searching to verify their good standings.
My project manager was John and he was nothing short of stellar. By the time everything was said and done, I think I could have put him on our Christmas Card list. He answered his phone almost every time, and the times he didn't, I would have a call back usually within minutes of leaving a message. He also text's which helped out a lot when I was working and unable to take a call.
They did the demo, found a little bit of mold, did the remediation on that, got it tested, and then began the repairs
As we got into the repairs, we found out that the tile in my bathroom was nowhere to be found. These guys looked for 2 weeks trying to find matching tile. We discussed multiple options of how to proceed. In the end, we decided to remodel the shower and tub area. Now the challenge became to find tile that was close enough to the existing tile that it didn't look like a reno had been done and we couldn't find matching tile.
John met us at the flooring/tile store, and spent about 4 hours with us picking and designing the new tile. His opinions were excellent, and he was very forthright with us in regards to how things would look. He was cautious as to not say "You're out of your mind. You don't want to do that" at the same as saying, "You're out of your mind. You don't want to do that". We REALLY appreciated the time he spent with us on a Saturday of all days, to make sure we chose new tile wisely.
There were a few hic-ups along the way during the course of this whole project to include problems with the tub spout and the shower enclosure having to be completely custom made, but the truth is, even though the hic-ups added a few weeks to the scope of the project, it was John and everybody else at Advanced Pro's demeanor, that made it seem and feel not so bad.
It has been 8 months since the reno was completed and we could not be more happy. We have had zero issues with any of the work that was done. The new tile, even though it's different, blends right in with the existing and does not stand out at all. It does look different, but it doesn't look like it's out of place.
John and the team did an amazing job, and they will be my contractor of choice for any future projects I have in the future.
As a matter of fact, 3 months later, I did call them because of a leak in my kitchen.
This time it went thru the insurance company. We had no issues, and no hassles. Everything went seamlessly and smoothly.
The bathroom remodel was about $12,000, and the kitchen was about $6500.00 before my deductible came out. A little on the pricy side, but the work was done well, correctly, and the service was awesome! I'll pay a little more for that!