Let's start with booking the appointment- It could not have been any easier! I went online, answered a few simple question, picked a date, was given an estimated time needed to clean my home, price, and done! I immediately received an email confirmation; which included the name of the home cleaner, as well as the name of a customer service specialist that I could contact if necessary. I was very impressed with the communication by Homejoy. A few days later, I received a call to inform me that my appointment was being changed from 1 home cleaner to 2 and half the time, perfect!! Much more convenient for me. A day before my appointment, I received a "reminder" email, which I much appreciated, as I always have a million things going on! After the cleaning, I also received a follow-up email to see how things went.
Now the cleaning- Both ladies arrived together and on time! A third person came with them, (I believe it was their supervisor, he left after the walk-through) they all introduced themselves, were professional, polite, pleasant, and spoke English :).We did a walk-through of my home. They asked me if there was anything special that I wanted them to do or a place that they were not to touch. We spoke for a few minutes and then they got right to cleaning. They brought ALL of their own supplies, everything! The only special request that I made when booking the appointment was that my oven be cleaned, I did not remind them at the walk-through and it was done! I left my home and let them clean. Came back about 30 minutes before the estimated time and they were both done! I did a quick walk through before they left. Again, when leaving, they were both very polite and professional.
After they left, I went over MY ENTIRE home, I am anal about how my home is cleaned and I have to say they did an AWESOME job! My bedrooms, bathrooms, mirrors looked spotless. My kitchen looked perfect, no smears on the stainless steel appliances. I left dishes in the sink and she washed them, even put the dishes in the dish washer away, she did the best to figure out where everything went. I appreciate when someone takes the initiative to do something! I have white tile flooring downstairs, so hard to keep cleaning. I could have literally eaten off the floor. In my son's room, she even fixed all his plush animals neatly on his crib!
They definitely pay attention to detail! I was very impressed with the service, communication, and professionalism!
Lastly, I have always been a bit nervous about having strangers alone in my home unsupervised; you have to trust who you leave in your home. Although, it is an option to stay home while they clean, it's a bit uncomfortable and I'm sure they do a much better job when they don't have the home owner watching everything they do.... Anyway, I have to admit, I left some small bills on the dresser, and other things just laying around, and nothing was touched, everything was the way that I left it. So I can honestly say that Homejoy hires trustworthy people who you can feel comfortable inviting in to your home!