My son has been going here for one year now (approximately 6 months to go!). Customer service here is excellent!!!!! I have not had any issues with any staff members. As a matter of fact, I have felt they go above and beyone. For example, recently I left without making his next follow up appointment. The week before we were due for our next visit, they called me to schedule the appointment. I didn't even have to call them! Those kinds of things make my life sooooo much easier! They offer many options to help you pay for the braces as well. Choices are always good! We have been pleased with the work so far and can't wait to see the end result!
They also have an annual pool party that they invite all of the patients to. They have a rewards program for the kiddos - the kids have a card that they bring in to each visit and they earn points that they can trade in for prizes (good ones, too!).
I am the type of person that hates appointments of any kind especially doctors and dentists. I have never felt ill towards my son's appointments here.
I would HIGHLY recommend Dr. Bailey and his team.