I come here occasionally because PASTA TUESDAYS. You get garlic bread and a choice from the "gourmet pasta" list for $10.99+tax, which I think is pretty fair. Despite coming here occasionally, I always manage to get a different server each time I come. They don't deliver exceptional customer service, but I don't expect as much for the price point and ambience of the restaurant anyway.
Upon entering, half the time there will be a hostess there, but if it's dead inside, you'll likely need to hail someone down so they know you're there and where you'll be sitting. I personally like the booths in either dining room or bar. I'm happy that they've finally gotten rid of their pesky fruit fly problem. It used to be something I expected coming to this location each time because they would ALWAYS be flying around my food. I haven't seen them for the last year, so THANK YOU BP for finally getting rid of them.
Accompanying the subpar service (sometimes you'll get a server who will actually ask how things are going, but not always and will need to hail someone down), the food you get is pretty decent. Sometimes your garlic toast may be burnt, so keep an eye on that. I usually ask for fresh parm for any pasta I order because I feel like their table cheese is too old and hard for my liking. I recommend the Thai Chicken Bites as an appetizer. They say they haven't decreased their portions, but I've been coming here since they introduced it, and they certainly have since its introduction. I still think it's a good dish despite its downsize - be sure to have a lot of water at bay though because it's pretty hot! I used to have their nachos, which were pretty good, but I no longer recommend it. They changed their recipe from the coloured nachos and melted cheese to regular nachos and some sort of cheese drizzle with melted cheese. Now a good quarter of my appetizer feels soggy and I'm not 'bout paying full price for soggy nachos. Sometimes I'll get cactus cut potato chips, which are pretty hot, but addicting. In regards to main dishes, the Chicken Parm (with a side of spaghetti and bolagnese sauce) is a personal favourite of mine. It comes with steamed vegetables and garlic toast. The chicken has melted cheese on it and I love it. Gourmet pastas I recommend for Pasta Tuesdays: Baked Seven Cheese Ravioli for you cheese lovers, and Chicken Mushroom Fettucini for those who are watching what they eat. I've tried most of their gourmet pastas and have never been disappointed. I believe one of them is called the Spicy Italian Jambalaya...something like that. That one is SUPER filling, but also if you check the nutritional content, you'll find out why with the fat macros you're getting. I personally wouldn't order a gourmet pasta unless it's Tuesday because their regular prices seem steep, going up to $17.50, if I recall correctly. I should mention that BP has american influences too, if it wasn't obvious. My italian friends are never impressed with any of the pasta here whenever I come with them, but I enjoy it. It's NOT made al dente like most would expect from a regular italian restaurant. For pizza, I've only had it once at this location, and it was okay - it was thai-inspired but I do not recall the name.
Desert wise, I think everything is overpriced and it is not worth it. I've had the Cookie Panooki (not sure if that is the correct spelling), and it tasted okay, but the previous sentence still stands. Sometimes they will have specials where you can order a pasta and a soup or dessert for a fixed price. They had this during the Christmas season, but am not sure if it is annual or not. They had tiramisu as a desert option for that, and I enjoyed it very much.
Drinking alcohol? I like the Peach Mojito and/or the Twisted Rocket. Depending on who makes the Twisted Rocket, it may be enough to get you a bit buzzed because one time I found mine with a good half being alcoholic content (it shouldn't be, but I didn't mind).
Overall, I find this location has inconsistent service depending on who you get, but the gourmet pasta has always been good enough to keep me coming back on Tuesdays.