I'm done with Ulta - with this store and their online store. I placed an order on their online store. A week later I was told that the order still hadn't shipped and it would be another week before it did. I was out of makeup, so I decided to cancel the order and just swing by the store to grab it. I called and waited on hold for 45 minutes. The automated message said that I could contact them via email instead of waiting for a customer service agent. I finally gave up and sent an email.
A week later, I received the package. I took the unopened package to the store, explained what happened and asked for a refund. The snotty cashier told me she couldn't accept the return because I didn't have a specific code. I told her the box was unopened - everything needed for a refund should be there. We opened the box, and she still needed a specific code. I walked out with the opened box, the product, and no refund.
FAIL, Ulta. After I specifically asked you to CANCEL MY ORDER, you sent it anyway, and then you package the order without the proper paperwork for a refund? I promise you, I will not step foot in your stores except to get my full refund. Nor, will I ever order from you again.
Well, hello, Sephora. It's nice to meet you.