We ordered a microwave since ours died right before Thanksgiving. We placed our order on November 23rd. Their charge to deliver to our home was ridiculous so we agreed to come pick it up at the store. We were contacted the next day to confirm the order but told our microwave wouldn't arrive until December 7th! I asked why it would take so long and the response I got was "I don't know". So, we struggled through the holidays without a microwave. December 7th arrived - no microwave. I called to check on the order and heard it had only shipped out the day before and would arrive "soon". I asked what "soon" meant and heard "I don't know". I asked to be called back with a definite delivery date. I was called today to hear it won't be here for another week. I asked why it was delayed - the response was "I don't know". I asked why I wasn't contacted to be told it was delayed - the response (you guessed it) was "I don't know". I asked if there was anything the store was willing to do to make up for the inconvenience and terrible customer service and was told "Well, I can't make it get here any faster". TERRIBLE customer service - I will NEVER shop at Lowe's again.