I have a question? When you order a sandwich here, are you not supposed to get an order of fries with your sandwich, or is it just the small sandwich? My fiancee came in about an hour and a half ago. I ordered 20 Garlic Inferno wings, garlic and parmesan fries, and a steakhouse sandwich. First, I thought the fries were an appetizer instead of a side, but I will digress on this point , as there are many negative aspects to this visit. First, the steakhouse sandwich my fiancee ordered DID NOT come with fries (I do not know if this is standard, but it seems to me that a sandwich would come with a side, no?) Next, when I placed my order (which was to go), the person on the other end of the phone seemed like she could care less and she didn't want to be there. After, I placed my order, I asked the phone operator for a COMPLETE total so I knew how much would be going on my credit card. Instead, she read me how much each item would be separately, which was not what I asked for. When my fiancee picked up the order, she was greeted by disinterested and angry employees. I love this place, but I implore you to please get some employees who actually give a damn about your business because tonight was completely unacceptable. As a coup de grace, my fiancee did not leave a tip because I do not tip to go orders, and she was using my card, and when the to go waitress saw this, she threw the pen in my fiancee's direction as though she expected her to change it. TOTALLY UNACCEPTABLE! I hope you will take appropriate actions so that this does not happen again. I am not sure if we will return!