I wish I could give zero stars. I had Progressive for a few years now with the same agent. She was a doll; however, I moved to Arizona and got assigned Dan Bailey. I contacted him to add renters insurance, and he was reluctant to discuss the costs of adding the policy. After several of my phone calls and e-mails being ignored, I finally looked elsewhere. After establishing a policy with another company, I called Mr. Bailey to cancel. He answered the phone after several rings with an attitude. I told him my name, policy number, and that I wanted to cancel my policy with Progressive indefinitely. His reply "Yeah, ok." and hung up on me. Didn't even ask why.
Two weeks later and I just received an e-mail stating that my automatic withdrawal would be taken on the 14th! I dropped the policy on the first. After calling the 800 number I discovered that he never even called to cancel my policy. Not only that, but instead of receiving backpay from the cancellation date, I was being charged a late fee and informed I owed for a policy date change. My bills have been automatically withdrawn on the 14th of the month since I started the policy. Yet somehow since Bailey has been my agent the date was switched to the 30th, and then back to the 14th. So now I owe roughly $110 and will not be receiving my retro pay.
Do not waste your time with this rude and neglectful agent. I hate to sound like the commercials, but I did switch to Geico and saved myself over $100 a month