This is my favorite car service shop on the entire planet! Every time I've ever brought in a vehicle I feel I've been treated fairly and squarely by first-rate professionals, who bend over backwards to take care of you; giving you the straight scoop on your vehicle; and they don't try to sell you anything that isn't truly ready to be replaced. Let's face it, taking a vehicle in for service isn't typically anyone's idea of a barrel of fun.
And, who hasn't at some point in their lives had a vehicle in for something simple, such as an oil change, only to get handed an estimate of $1,759 (or a lot more) for supposed repairs your vehicle may not truly need? Not to mention that if you object to any of the estimate, particularly the most farfetched part of it, you may be told something to the effect that your vehicle "could blow up," or "the wheels will fall off, " or "you could be left stranded on the freeway," etc. If you're like me, you've been told this sort of thing many, many times.
That doesn't ever happen at Kelly Clark, as they don't suggest replacing something unless you actually need the repair. In my mind, their integrity is as immaculate as the squeaky-clean waiting room. Customers just want honesty, and you'll get it at Kelly Clark. And they also do a better job of explaining exactly what is going on with your car than any place I have ever had a vehicle in for service.
One if my favorite experiences here was when I brought a car brought a car in here, extemporaneously, that I was thinking of buying and asked them to do a complete inspection of the vehicle (as the owner had no documented maintenance records); and I was a little leery of taking a stranger's word for how well the car had been maintained. Naturally, the owner of the vehicle was not too thrilled we were there (since the car was pristine in his mind), but he agreed to have the inspection as a condition of selling the car.
Fortunately, as I anticipated, Kelly Clark immediately jumped to attention and whipped the car in and out in a very timely fashion, replete with an assessment (either "pass" or "fail" for everything they checked). And the final price ($57) was not only extremely reasonable, but it was also below the quote!
I ended buying the car, with peace of mind, thanks to Kelly Clark and their excellent service.
UPDATE: 18 months - and 29k miles later - this car has not had a single repair, other than regular maintenance which was recommended by Kelly Clark at the time of the inspection (and corroborated by other facilities that subsequently arrived at the same conclusion): flushing the transmission fluid, brake pads, and flushing the power steering fluid. Kelly Clark was spot on!
UPDATE 2: 26 months - and 48k miles later - this car has only had one repair: a stuck lug nut. Meaning, that Kelly Clark's recommendation to buy the car turned out to be right on the money! Thank you, Kelly Clark, you're the best!