I visit Chili's with family and friends about two times per month. We usually go to the the one at Bell and 7th St. or 27th Ave and 101. The food for the most part is at least average to above average. The chips and salsa are a good deal and the green chile and enchilada soups are great. The food is pleasingly the same at each Chili's we visit. However, there seems to be an ongoing kink in the service at the one on North Valley Parkway. When they first opened a while back, we tried them twice because they are close to home. Both times, the orders were messed up and the waitresses were friendly but not very knowledgeable about the menu. The food took forever to arrive and no hint of an apology anywhere. A few months later we decide to try again. maybe they were just new and by now they have the kinks out. Again, the wait time for our food was incredible and getting a drink refill was just wishful thinking.
Fast forward over a year. Last Saturday-Nice waitress, seemingly nice greeters, food was as expected. Over 90 minutes for soup and salad and water to drink. Four times with the same problem is probably not coincidence. The Chilis on 7th St always has the exact opposite. Great service and normal wait time. Hope it changes, it is a decent place to go.