Saw the great reviews here so I had to give them a call for what I consider a large project. First call the guy abruptly said he's busy and would call me back. To his credit, he eventually did a few hours later. I explained the job to him, and gave him all the necessary information. Then nothing. I never heard back from Falcon. No call. No email. No nothing. Seriously, I think they are getting more referrals that they deserve via yelp. I called several other contractors and they did not hesitate to try to earn my business.