The place was aesthetically pleasing and it had a nice wine selection. However, when we asked for a specific bottle we were told it should be "over there". My friend and I could not find it so we waited at the front desk for a few moments. No one even approached us. So after not finding it we sat down and asked the waitress for a manger. The waitress never asked if we were ever there before and if we knew of their concept or layout. It was never explained. The manager came over and never apologized or offered to help us find the bottle we wanted. She just said I'll never be able to please you.... I did get a glass of reisling but I swear it was Chardonnay. Not even a dry reisling tastes like this did. Oh and there was someone floating in the glass.... There are much better places that I've been to who are educated on wine and have excellent service.