//OVERALL\\
Very outdated, which would be okay if it at least seemed kept up with in areas that mattered, like the carpets in the room or even basic hospitality etiquette. Okay amount of parking (more in the back). The half-cleaned graffiti on the side of the building was a little worrisome. Overall, this is the worst Holiday Inn Express I've ever stayed at, this is definitely not like most HIEs.
We booked a 2 bedroom, which was clean enough at first glance. But certain things should be updated or redone. The keys are finicky. Have to slide them out at the right speed, slow but not too slow. I noticed even housekeeping had trouble getting doors to unlock.
//STAY\\
The bathroom ceiling in our room looked like it had been previously treated for mold, but it looked like the ceiling should've been repainted. Unfortunately two of us took long showers and coupled with the poor ventilation and improperly treated ceiling, it would start dripping orange after our showers. The whole ceiling would just start to condensate like a glass of ice water in summer.
Every day we dreaded coming back into the room, because it just had this overwhelming dank, musty smell. It's evident that it's been a very long time since the carpets have been changed. Also, I noticed that the housekeeper kept clean towels balanced directly on the lip of the trash bin of her linen/utility cart.
//STAFF\\
The staff is so-so. Never during our stay did we ever get a "hello/good morning" from the Front Desk staff, not even during check-in. Most of them seemed to just stare at you whenever you were coming in or leaving. Room and Breakfast staff were much friendlier.
//CONVENIENCE\\
The great things about the hotel are that it's very near a GO station so you can easily get to downtown without your car, and it's very convenient to Scarborough Town Centre, Pacific Mall, and not too far a drive over to other areas in the 'burbs.