I thought it was pretty lousy, all around, a most typical midtown Toronto dining experience. The restaurant being mostly empty at 10:30 on Saturday should have been a huge giveaway. The restaurants in this part of town really suck.
Where this place fails is on details:
- servers are unprofessional (saw a server whack a regular customer on the knee with a menu before presenting it to another table)
- servers do not write anything down (server took our order, walked over to a table of regulars instead of going directly into the kitchen... and promptly forgot our order, instead sending over a manager-type who lied about there being a printer issue... I'm not an idiot... there's no printer issue, server got distracted by a table of regulars and didn't put it in and he forgot it, because, ta-da, he didn't write it down)
- walls were dirty and sticky
- staff did not seem to have assigned tasks... they were running around all over the place, but not really doing much besides socializing with regular tables
- we were told to sit wherever we wanted, but none of the tables were prepped with napkins or silverware
- cream was not refilled (coffees took 15 minutes to arrive)
Food is OK. Eggs were fried nicely, donuts were dry, hashbrowns were really good.
- have to mention the sausages... which were among the worst I've ever had. English banger style, but overcooked to mush. One snip of the casing with a knife revealed what was basically pork puree.
The manager-type guy did his best to fix up issues, nice guy, despite the lie (since tables who arrived after us got their food before we did... what printer problem?), but I'm not coming back.