This HTML5 document contains 9 embedded RDF statements represented using HTML+Microdata notation.

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Statements

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2012-09-22T00:00:00
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n4:funnyReviews
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4
n4:usefulReviews
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Came in last weekend to buy a cruiser. They had a Phat Cycle that I was excited about. I'm a big guy and asked about capacity which I was told should be fine. I rode the bike 3 times and the pedal gears began to grind. I took it back and Bryce helped me out. They said it wasn't typical and it was due to the quick manufacturing of the bike from the factory. I began asking about returns and explained it just felt shaky altogether and I was generally uncomfortable after 3 rides. They said it could be repaired or they could do the student buy back program. I was weary all together and they noticed it about me. I just wasn't comfortable with the bike at this point. After noticing my disposition on things they stepped up and made a customer service decision without me even asking. I won't disclose the details of the return but they really stepped up and took care of me. They also showed me which bike might make me more comfortable as a rider for future reference. I was very pleased at thier level of customer service and knowledge and I highly recommend this store to anyone. Big shout out to Bryce at the Hardy location for really understanding and helping me out! As a customer service trainer with over 13 years of experience I was really impressed at his proactive identification of my concerns. Will be back when I'm ready for something more solid!
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