I left a service message on Thursday and did not receive a response until I CALLED back and pushed a little hard. After I heard back from them the solar system went back on and the service mgr told me to call back and gave me the direct line if the system failed again. Two hours later I went out to check on the system and it was back down and when I called the DIRECT LINE number given me all I got was answering machine. I tried to reach the service person through the main number and still no call. My solar system is down and no one to help. Terrible customer service both response and contacting looking for help. The excuse I received "they had to fire someone that didn't work out." It is not the customers problem that they had to fire someone and leave customers high and dry.