Came over to fix our microwave handle using our Fidelity Company. Tech put in a screw to tighten the handle down since a replacement part is no longer made. Handle came loose a month later so they came back. Tech asked my 13 year old where the damage was and attempted to blame us for using the handle inappropriately when my 13 year old kid showed the tech where it was loose. Turns our AZ Appliance Repair told Fidelity that our handle was NEVER BROKEN when they initially came out and then said we abused the handle as the determination of the 2nd appt. We demanded a second opinion from Beyer, and it turns out that AZ Appliance Repair placed a mismatched screw that actually BROKE our interior microwave frame (see pics). Beyer said NOW its not repairable and that it broken due to normal wear. I am SHOCKED that we would be treated in this manner. I have logged a formal complaint with Fidelity. DO NOT allow them in your home. Go with Beyer.