Very casual and welcoming experience! I walked in and the receptionist immediately offered me a cup of cucumber water and put my coat away. I came with another friend and we both got the Works. My esthetician Tina was really gentle and pays great attention to detail. The products smell really soothing as well as nourishing my skin. Both me and my girlfriend were really pleased with our results. Our skin looked so much cleaner and brighter. There is no doubt that both of us will return and make this a regular ritual!