I'm more of a fan of Macy's over Dillards when it comes to most things, however, Dillard's has a better selection of shoes and evening gowns. But why didn't I give them 5 stars? Well that's because of a few things. As stated, they have a much better selection and more variety to choose from but there is a problem with both departments. The shoe department is a hit or miss with customer service. I must not look like I have money because when other people are around, I rarely can get someone to come up to me and ask me if I need assistance. And I'm not shy so I have no problem grabbing a shoe and hunting someone down if I want something. But when I'm standing there patiently waiting for you to finish ringing up the customer so I can ask you to look for a shoe, and some elderly lady cuts me off and asks for assistance, it really ticks me off when you ditch me to help them. Just because they have 20 years on me, doesn't mean I should constantly be shoved aside so you can assist these women.
However, when the store is not busy, suddenly I'm being overly harrassed about getting shoes. I either can't get attention so I can purchase shoes when I want to spend money, or I can't get the workers to get away from me. If they would just learn to balance that out, that would be great. Although based on other reviews, we all seem to have the same issue.
Now on to the dress part of it. I've recently had a few times where I needed to purchase evening gowns for different events. I searched everywhere online and found that Dillards had a huge selection. I went to the store and sure enough, they did have a HUGE selection of many different dresses. Now the down side. Although they had many different dresses to look at, they had very few sizes in each dress to try on. I must have seen over 40 different evening gowns to choose from but I couldn't try on a single one. The sizes were all really small so unless you were a super model or a teenager that wore a size 2, us normal women couldn't even try the dresses on. The few dresses I found that I could try on were far too big. I would have been swimming in them. There was no happy medium between the two. I either had to be anorexic or very overweight. It would just be nice if they had more sizes to choose from so that you can try the stuff on in the store rather than ordering it online and returning it when it doens't fit or look good.