Whenever I bring my car here for service, I am greeted with courtesy and professionalism. There is a lounge area to wait, with plenty of drinks, coffee and snacks kept stocked. There is also a large television, and free WiFi. The area is kept very clean, and there are plenty of comfortable places to sit if you decide to wait for your car.
Whoever takes care of my car will sit with me and go over everything to be done before service begins. Lexus of Las Vegas also gives you options such as loaner cars and a ride to wherever you need to go if need be.
Another nice touch, you get a decent free car wash once service is complete. It is an option; if you really need to jet, you can ask them to forgo the carwash. But, I like the carwash. :)
Lexus obviously cares about repeat business. They took as good care of my 13-year old car as they do my new car. I have never, ever had an issue where I had to return. You can tell morale is high, and everyone I have encountered seems to be very happy to work at Lexus of Las Vegas.