As with reviewer Cookie B, I am also pained to have to rate Montesano's so low. I think that the food here is very good and worth the extra wait it often takes for the kitchen to prepare it. However, the front of house service here has continued to be hit and miss - miss to the point where I don't think it is worth it any more to come here. This experience tonight comes on the heels of one a couple of weeks ago, when I came in to buy baked goods from the case. The restaurant was busier at this point, but there were several people up front. I made eye contact with three employees - all of them looked at me and immediately and deliberately looked away. This was a sign, to me, that they didn't want to deal with their customers. I left that night and thus they lost my business. Tonight, after having deliberately planned to come early for dinner to beat any rush, we had another horrible experience. This time, we waited probably at least 10 minutes for a table in an otherwise slow restaurant. The problem with this was that one server said "we'll be right with you" and instead of busing dirty tables, went to mop out the bathroom. The young man at the front said much the same, but continued to stack cookies on a tray. Customers should always be a first priority, as should busing tables and keeping them clean. After that, the other issue had to do with who we were actually tipping (paying with credit card) - the server who brought drinks, the one who took our order (the same one who went to mop the bathrooms), or the one who brought out our food. At the end of the day, as much as I want to support a small business, this just isn't worth it.