HORRIBLE customer service! STAY AWAY from this pharmacy. i would give it zero stars if I could.
My vet prescribed medication for a long time problem for my small sized cat, and this is the first time I have used Roadrunner. They refused to prescribe pills that we can cut in half and told me that this small capsule wouldn't be a problem at all for my cat. The medication came and the capsule is over 1 cm long. My cat is used to taking his pills happily with a pill pocket, but there is no way this will happen with a huge capsule (for a cat). I could shove it down his throat but it will get caught in his throat. I called the pharmacy and they said that no, they cannot take it back (I understand that), and the capsule is the smallest one they have, and there's absolutely nothing they can do about it. I asked for a small courtesy discount, they refused. So, now, I basically threw away $100 on medication that we can't use. I spoke with the supervisor, Tom Goebig, who obviously doesn't care about their customers. Thanks, Roadrunner.....wow....this is just terrible customer service, especially since I had a concern about this capsule format to start with.