In a nutshell, most car rentals are about the same. But great customer service makes all the difference. The location of this place is almost eerie if you ask me. It's so nondescript that you could mistaken it for anything else but a rental place. The first time I tried to pick up my rental, I had no idea that I had to bring at least three docs showing proof of address because I was using a debit card. Because I was in need of a car, I reluctantly got on their computer system to logon to my bank accounts to show them some bank statements. I was uncomfortable doing that and I wish they made that clear for debit card users.
Since they are so close to my home, I still go there when my car is in the shop. But they don't offer the best customer service. Recently, they were short one person and I had to wait around while they scrambled to answer the phones, drive another customer back, clean a car and still attend to me. It was a little unnerving.