First off, I love Lao Laan Xang. Until yesterday I would have referred to it as my favorite restaurant in Madison.
Lately it has not been as good. Recently I ordered a tofu basil dish and when I received it there was no basil. I asked the waiter what was going on and he said "Oh sorry, we're out of basil" - seriously!! that information would have been helpful earlier, I would have ordered something else.
Also, on three recent occasions I have gone in over lunch and been given a dinner menu. That's fine, I'm okay with your prices, but if you don't want to serve lunch specials don't have them. On these occasions I asked and received a lunch menu, but I shouldn't have to ask.
Yesterday, I picked up lunch. 1. the take out boxes are now Styrofoam!!?!! 2. there was a puddle of curry sauce in the bag when i got there / the egg rolls had absorbed this puddle of curry sauce. 3. Two out of three of the orders were incorrect 4. we were charge $6 extra for sticky rice (for 2 entrees).